| Q) I have lost my password A) If you think you have less than 15,000 credits on your account click here to use the automatic password service. If you have more than 15,000 credits on your account call us FREE PHONE on 0800 019 9310. Q) Is a Free trial a real account? A) Yes, once you have tested a free account just 'Top It Up' with credits and start sending. Q) How do I 'Top Up' with credits A) Use the 'Login' link above, login and you will see links for prices and how to buy. Q) Do UK routes mean you only send to the UK? A) No, we send from the UK to the UK and Worldwide - UK routes are important to UK customers because they are far more reliable. Non-UK routes often get delayed or blocked and your money can be lost if the non-UK company goes bankrupt or disappears after you have purchased sending credits from them. 24X have been trading since 2000 when commercial SMS began and you are welcome to visit us or call anytime. Q) Can I be invoiced? A) Yes, call us to arrange. Q) Where are your prices? A) Get a free account and then 'Login', prices are displayed in the system and discounts are calculated based on volume purchased. Q) Are there any setup costs for sending sms? A) No, no setup or monthly costs - you just pay for the messages you send. Q) Can I get a discount? A) Yes, the price depends on the volume of credits purchased. The more you buy the lower the price. Credits do not expire. Q) Can I use the same account for your web sending screens, email to sms etc.? A) Yes, one account is all that is required. Q) If I use the email to sms option can I still see the messages sent in the web screens? A) Yes Q) What does the daily sending limit mean? A) There are no real limits to the number of messages you can send in a day but we have added a daily sending limit to all accounts to protect you in the event of mistake occurring e.g. an error in your application which suddenly causes duplicate messages to be sent. The daily sending limit will give you an opportunity to spot the error before too much damage is done. Q) What is your VAT number? A) 760 5905 25 Q) What IP addresses do I need to unblock if using your services? A) None usually, as long as you can see www.24x.com you are OK but if your IT department blocks IP addresses to prevent people surfing the net then these are the IP addresses we use 78.86.187.190 87.82.111.134 and 84.92.209.237 (email to sms mail server) Q) Can I become a reseller? A) Yes, there are many options from having your own custom site to just getting a referrer commission, contact us for more details. |