FAQs

Lost password

If you think you have less than 15,000 credits on your account and you have access to the mobile you opened your account with, select free trial again. Enter the same mobile number as before and we'll resend the password to your phone. If you have more than 15,000 credits on your account Call us now on 01903 550 242 or +44(0)1903 228100.

Top up credits

Use the 'Login' link above, enter your username and password and you will see links for prices and how to buy.

Do UK routes mean you only send to the UK?

No, we send from the UK to the UK and Worldwide - UK routes are important to UK customers because they are far more reliable. Non-UK routes often get delayed or blocked and your money can be lost if the non-UK company goes bankrupt or disappears after you have purchased sending credits from them. 24X have been trading since 2000 and you are welcome to visit us or call anytime.

Are any Sender IDs blocked in the UK?

Yes, here is a current list but more added at times during the year so try to avoid these 'type' of Sender ID's or call for advice.

2FA Accept Access Active Alert App Appointment Approved Auth Aware Bank Banking Call Card Caution Code Confirm Contact Control Delivery Energy Fraud Help Info Loan Login Logistics Message Mobile MSG MSG Network Notify Order OTP Parcel Pay Payment Pin Rebate Receipt Reminder Reply Schedule Secure Shipping SMS Support Text Trace TXT Update Verify Winner

Where are your prices?

Get a free account and then 'Login', prices are displayed in the system and discounts are calculated based on volume purchased.

Can I be invoiced?

Yes, call us to arrange invoicing.

Where are your prices?

Get a free account and then 'Login', prices are displayed in the system and discounts are calculated based on volume purchased.

Are there any setup costs for sending SMS?

No, there are no setup or monthly costs - you just pay for message credits.

Can I get a discount?

Yes, the price depends on the volume of credit purchased. The more you buy the lower price. Credits on active accounts do not expire.

Do I need separate accounts if I am using different methods to send messages?

No, one username and password is all that is required.

If I use the Email to SMS option can I still see the messages sent in the web screens?

Yes.

What does the daily sending limit mean?

There are no real limits to the number of messages you can send in a day but we have added a daily sending limit to all accounts to protect you in the event of mistakes occurring e.g. an error in your application which suddenly causes duplicate messages to be sent. The daily sending limit will give you an opportunity to spot the error before too much damage is done.

Who sets the daily sending limit and can I change it?

New accounts are automatically given a daily sending limit of 1000 messages. If you would like this limit changed then please contact us and we will amend it for you.

What is your VAT number?

760 5905 25

What IP addresses do I need to unblock if using your services?

NONE USUALLY, as long as you can see www.24x.com you are OK but if your IT department blocks IP addresses to prevent people surfing the net OR email domains ( for when we send you low credit alerts or replies to your texts ) then these are the IP addresses we use.
NOTE: your IT department should unblock ALL the IP addresses as if a route has problems we switch routes to ensure 24 hour service

217.45.169.40 - Route 1 BT - 4G Fallover EE
92.27.110.219 - Route - 2 TT
81.134.91.110 - Route 3 BT - 4G Fallover EE
92.27.101.82 - Route - 4 TT

Can I become a reseller?

Yes, there are many options from having your own custom site to just getting a referrer commission, see Resellers under Our Customers or contact us for more details.